👋 Welcome to the VILVIRI Help Center! We are here to assist you with any questions, orders, or styling inquiries you may have.
🌟 Frequently Asked Questions
📦 How do I track my order?
You can track your package by clicking on "Tracking Order" in the footer, or by logging into your account and checking your order history. Once your items ship, you will also receive a tracking link via email.
🚚 What are your shipping options?
We offer standard and express delivery across all available locations. Shipping times and fees are calculated at checkout based on your delivery address.
📏 How do I find the right size?
Please refer to our "Size Guide" linked in the footer to view detailed measurements for men's, women's, and accessory items before making a purchase.
🔄 What is your return and exchange policy?
We want you to love your VILVIRI finds! If you need to return or exchange an item, please ensure it is unworn, in its original packaging with tags attached, within our standard return window.
💳 What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, and digital wallets securely at checkout. Cash on Delivery (COD) options may also be available depending on your shipping location.
❌ Can I modify or cancel my order?
Orders can be modified or canceled only within a short window after being placed before they enter the fulfillment process. Please contact our support team immediately if you need to make changes.
👤 How do I manage my account or view past orders?
Click on the "Account" icon at the top right of the page to log in or create an account. From there, you can easily track active shipments, view past purchases, and update your delivery addresses.
💬 Need More Assistance?
If you can't find the answer you are looking for, our customer support team is happy to help:
📧 Email Support: support@vilviri.com
⏰ Working Hours: Monday to Saturday (9:00 AM – 6:00 PM)